Returns & Exchanges
At Collin Street Bakery, we stand behind the quality of our world-famous baked goods and want you to be completely satisfied with your order. If your purchase does not meet our high standards for freshness or quality, please contact us within 30 days for a replacement or refund.
Contact Customer Service
Reach out to our bakery team via phone or email with your order number and details regarding the issue with your food item.
Provide Documentation
To help us maintain our quality standards, please provide photos of any damage to the packaging or the product itself for our review.
Verification Process
Our quality assurance team will review your request to determine if a replacement shipment or a full refund is the best solution for your case.
Resolution
Once approved, we will immediately process your replacement order or issue a credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing